IES Management College And Research Centre

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1.
ANALYSIS OF CUSTOMER SATISFACTION DATA : A COMPREHENSICE GUIDE TO MULTIVARIATE STATISTICAL ANALYSIS IN CUSTOMER SATISFACTION, LOYALTY AND SERVICE QUALITY RESEARCH by
Publication details: ASQ QUALITY PRESS 2010
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.8342/ ALL/RAO/ 17049.

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2.
THE SUPPLIER MANAGEMENT HANDBOOK by
Publication details: NEW DELHI ASQ QUALITY PRESS 2010
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.7/ BOS/ 17051.

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3.
MEASURING CUSTOMER SATISFACTION AND LOYALTY: SURVEY DESIGN, USE AND STATISTICAL ANALYSIS METHODS by
Publication details: NEW DELHI ASQ QUALITY PRESS 2010
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.8342/ HAY/ 17050.

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