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BEYOND RESUMES: MARRIOTT USING GAMIFICATION TO RECRUIT TOP TALENT IN HOSPITALITY VINODBHABU, KOTI

By: Material type: TextTextPublication details: HYDERABAD ICFAI DECEMBER 2015Description: 33-48Subject(s): In: MURTHY, E N CASE FOLIO
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Holdings
Item type Current library Call number Vol info Status Notes Date due Barcode Item holds
Management Cases Management Cases Main Library VOL.XV, NO.4/5555199CSD3 (Browse shelf(Opens below)) Available 5555199CSD3
Journals and Periodicals Journals and Periodicals Main Library On Display JOURNAL/MGT/Vol 15, No 4/5555199 (Browse shelf(Opens below)) Vol 15, No 4 (01/01/2016) Not for loan DECEMBER 2015 5555199
Total holds: 0

Marriott, a hospitality giant, had introduced a game called 'My Marriott Hotel' as part of its recruitment gamification strategy on its Facebook jobs and careers page. It had earlier released a game named 'Xplor' which gave players a virtual experience of touring five gateway cities and solving challenges which led to their earning rewards that could be redeemed against their stay in Marriott hotels. The company also tried its hand at different apps like 'Red Coat Direct', 'Workspace on Demand', and 'The Perfect Travel Companion ' in order to provide fast and convenient services at the customer's fingertips. The 'My Marriott Hotel ' Facebook game was targeted at the youth in developing countries like India and China where the hospitality industry was not prominent. This was part of Marriott's recruitment strategy to bypass traditional recruitment methods and test the real talent of prospective employees by creating a virtual workplace and checking in advance the suitability of the candidates for the hospitality positions. Players were then directed to Marriott's official recruiting page where they could submit their resumes for a suitable position. The initial reaction to the game was good but later there was negative feedback from the jobseekers that the game was not exciting or interesting enough to hold their attention.

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