Results of search for '(su:{Service quality, })' › IES MCRC Information Resource Centre catalog

Results
	1.	MEASURING CUSTOMER EFFECTIVENESS by COOK SARAH Publication details: ENGLAND GOWER 2004 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ COO/ 18492. Tags: GOOD (1) Log in to add tags Add to cart (remove)
	2.	No cover image available INTER-SCALE ASSESSMENT & COMPARISON OF CUSTOMER LOYALTY IN BANKING INDUSTRY: AN EMPIRICAL STUDY RAI, ALOK KUMAR by RAI, ALOK KUMAR Material type: Text; Format: print ; Literary form: Not fiction Publication details: LUCKNOW INDIAN INSTITUTE OF MANAGEMENT JULY 2013 Availability: No items available. Log in to add tags Add to cart (remove)
	3.	No cover image available AN INVESTIGATION INTO SERVICE QUALITY-CUSTOMER LOYALTY RELATIONSHIP: THE MODERATING INFLUENCES SRIVASTAVA, MEDHA by SRIVASTAVA, MEDHA,: RAI, ALOK KUMAR Material type: Text; Format: print ; Literary form: Not fiction Publication details: CALCUTTA INDIAN INSTITUTE OF MANAGEMENT 8 MARCH 2014 In: Decision Vol 41 Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 41, NO. 1/5552525JA2. Place hold Log in to add tags Add to cart (remove)
	4.	No cover image available IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION GEORGE, AJIMON by GEORGE, AJIMON,: KUMAR, GIREESH G.S Material type: Text; Format: print ; Literary form: Not fiction Publication details: CALCUTTA INDIAN INSTITUTE OF MANAGEMENT 21 FEBRUARY 2014 In: Decision Vol 41 Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 41, NO. 1/5552525JA5. Place hold Log in to add tags Add to cart (remove)
	5.	No cover image available EXPLORING COMPETITIVENESS OF THE INDIAN HEALTH SECTOR: A SERVICE QUALITY PERSPECTIVE BHARDWAJ, SIDDHARATHA S. by BHARDWAJ, SIDDHARATHA S.: CHAWLA, KOMAL Material type: Text; Format: print ; Literary form: Not fiction Publication details: LOS ANGELES SAGE PUBLICATIONS DECEMBER 2013 Availability: Items available for loan: Main Library (1)Collection, call number: VOL, 15, NO. 4/5552502JA5. Place hold Log in to add tags Add to cart (remove)
	6.	No cover image available PATIENT SATISFACTION AND CONSUMER BEHAVIOURAL INTENTIONS: AN OUTCOME OF SERVICE QUALITY IN HEALTH CARE SERVICES MURTI, ARJUN by MURTI, ARJUN: DESHPANDE, AASHISH: SRIVASTAVA, NAMITA Material type: Text; Format: print ; Literary form: Not fiction Publication details: LOS ANGELES SAGE PUBLICATIONS DECEMBER 2013 Availability: Items available for loan: Main Library (1)Collection, call number: VOL, 15, NO. 4/5552502JA6. Place hold Log in to add tags Add to cart (remove)
	7.	No cover image available ATTRIBUTE-LEVEL PERFORMANCE DIMENSIONS OF AIRLINE SERVICE QUALITY : A FACTOR ANALYSIS APPROACH PAPPACHAN, JOEMON: KOSHY, MOLI P. by PAPPACHAN, JOEMON: KOSHY, MOLI P Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., AUGUST 2014 In: Indian Journal of Marketing Vol 44 Availability: No items available. Log in to add tags Add to cart (remove)
	8.	No cover image available CUSTOMER SERVICE AND CUSTOMER RETENTION IN GHANA'S BANKING SECTOR : THE CASE OF SG SSB BANK (SOCIETE GENERALE, GHANA) DZOGBENUKU, ROBERT K. by DZOGBENUKU, ROBERT K.: AHIABOR, GODSON K.: AMOAKO, GEORGE K Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI MRS. SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., JANUARY 2014 In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: VOL.44, NO. 1/5552018CSD. Place hold Log in to add tags Add to cart (remove)
	9.	No cover image available Developing and Leveraging Human Capital Resource to Promote Service Quality:Testing a Theory of Performance by Aryee,Samuel Material type: Text; Format: print ; Literary form: Not fiction In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 42, Issue 2/5555571JA5. Place hold Log in to add tags Add to cart (remove)
	10.	No cover image available Perceived Service Quality and Consumer Satisfaction : An Empirical Study from Direct to Home (DTH) TV Industry by Kaur, Kamalpreet Singh, Amar Inder Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 47, No 8/ 5557635JA3. Place hold Log in to add tags Add to cart (remove)
	11.	No cover image available A study on customer service audity of banks in Mumbai by Meghani, Priya Edition: MF-15-16 2015-2018 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2017 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Project Report -Finance MFM/2015-2018/4442224. Log in to add tags Add to cart (remove)
	12.	No cover image available The Relationship Between Employee Job Satisfaction, Perceived Customer Satisfaction, Service Quality, and Profitability in Luxury Hotels in Kuala Lumpur by Singh, Harcharanjit Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI PRABANDHAN Availability: Items available for loan: Main Library (1)Collection, call number: Vol 10, No 1/ 5556764JA2. Place hold Log in to add tags Add to cart (remove)
	13.	No cover image available Hotel Classification Systems : A Case study by Sufi, Tahir Pal Singh, Satinder Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI PRABANDHAN Availability: Items available for loan: Main Library (1)Collection, call number: Vol 11, No 1/ 5558312JA4. Place hold Log in to add tags Add to cart (remove)
	14.	No cover image available Investigating the empirical relationship between service quality, trust, satisfaction, and Intention of Customers Purchasing Life Insurance Products by Panigrahi,Shrikant Krupasindhu Azizan, Noor Azlinna Khan, Muhammad Waris Ali Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 1/ 5558313JA2. Place hold Log in to add tags Add to cart (remove)
	15.	No cover image available Application of RIDIT Analysis in Prioritizing Perceived Service Quality Dimensions of Management Graduates in Indian Universities by Pathak, Vivek Kumar Ashim Kumar Das Panda, Rajeev Kumar Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 2/ 5558436JA2. Place hold Log in to add tags Add to cart (remove)
	16.	No cover image available Assessment of SERVQUAL Model in Hospitals Located in Tier II Cities of India by Prabhu, Madhura Iyer, Lakshmi Shankar Material type: Text; Format: print ; Literary form: Not fiction In: SAGE PUBLICATIONS JOURNAL OF HEALTH MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 20, No 1/ 5558629JA3. Place hold Log in to add tags Add to cart (remove)
	17.	No cover image available Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises by Gandhi, Surjit KKumar Sachdeva, Anish Gupta, Ajay Material type: Text; Format: print ; Literary form: Not fiction In: MURTHY, E N OPERATIONs MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 1/ 5558562JA1. Place hold Log in to add tags Add to cart (remove)
	18.	No cover image available Service quality gap analysis: comparative analysis of public and private sector banks in India by Ashmin Chunara Edition: M-16-10 Material type: Text Publication details: Mumbai IES Management College and Research Centre 43191 Availability: Items available for loan: Main Library (1)Collection, call number: Project Report -Finance MMS-Gen/16-18/4442326. Place hold Log in to add tags Add to cart (remove)
	19.	No cover image available Conceptualization and Measurement of Consumer Based Brand Equity for Airlines by Singh, Balgopal Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 9/ 5559443JA1. Place hold Log in to add tags Add to cart (remove)
	20.	No cover image available Measuring Service Quality and its Relationship with Customer Patronage at a Car Dealership in South Africa by Garg Ajay K Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 9/ 5559443JA4. Place hold Log in to add tags Add to cart (remove)
	21.	No cover image available Developing a Scale to Measure Employee Service Quality in Indian Small and Medium Manufacturing Enterprises by Gandhi, Surjit Kumar Sachdeva, Anish Gupta, Ajay Material type: Text; Format: print ; Literary form: Not fiction In: MURTHY, E N ORGANIZATIONAL BEHAVIOR Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 3/ 5559190JA3. Place hold Log in to add tags Add to cart (remove)
	22.	No cover image available Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective by Gupta, Anchal Singh, Rajesh K Suri, P. K Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 19, No 3/ 5558945JA8. Place hold Log in to add tags Add to cart (remove)
	23.	No cover image available Determinants of Customers’ Brand Choice and Continuance Intentions with Mobile Data Service Provider: The Role of Past Experience by Ojiaku, Obinna C Osarenkhoe, Aihie Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 19, No 6/ 5559802JA6. Place hold Log in to add tags Add to cart (remove)
	24.	No cover image available A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective by George, Ajimon Sahadevan, Jobin Material type: Text; Format: print ; Literary form: Not fiction In: Sage Publication IIM KOZHIKODE SOCIETY AND MANAGEMENT REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 8, No 1/ 55510300JA5. Place hold Log in to add tags Add to cart (remove)
	25.	No cover image available E-Banking Service Quality: A Scale Development and Validation Attempt by Chandel, Ajay Vij, Rohit Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 49, No 9/ 55511026JA2. Place hold Log in to add tags Add to cart (remove)
	26.	No cover image available A Critical Evaluation of the Hotel Classification System of India by Sufi ,Tahir Singh, Satinderpal Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI PRABANDHAN Availability: Items available for loan: Main Library (1)Collection, call number: Vol 12, No 2/ 55510015CSD4. Place hold Log in to add tags Add to cart (remove)
	27.	No cover image available Factors Influencing Service Quality Perception in Indian Life Insurance Sector by Saha, Shyamasree Dutta, Anirban Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 20, No 4/ 55511087JA12. Place hold Log in to add tags Add to cart (remove)
	28.	No cover image available Industry-Institute Perceptual Map (PM) and Management Students' Satisfaction Index (MSSI): A Road Map for Academic Excellence by Prasad, Ram Komal Verma, Sanjeev Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI PRABANDHAN Availability: Items available for loan: Main Library (1)Collection, call number: Vol 12, No 11/ 55511154JA2. Place hold Log in to add tags Add to cart (remove)
	29.	No cover image available A Review of Healthcare Service Quality Dimensions and their Measurement by Upadhyai, Raghav Jain, Arvind Kumar Roy, Hiranmoy Pant, Vimal Material type: Text; Format: print ; Literary form: Not fiction In: SAGE PUBLICATIONS JOURNAL OF HEALTH MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 21, No 1/ 55510281JAJA6. Place hold Log in to add tags Add to cart (remove)
	30.	No cover image available Internal Service Quality: Insights from Healthcare Sector by Srivastava, Shefali Prakash, Gyan Material type: Text; Format: print ; Literary form: Not fiction In: SAGE PUBLICATIONS JOURNAL OF HEALTH MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 21, No 2/ 55510585JA8. Place hold Log in to add tags Add to cart (remove)
	31.	No cover image available Reducing damage extra pilferage shortage (DEPS) and improving service level & service quality of the warehouse by Rohan Satpute Edition: PG-17-101 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai ; 30-06-2018 ; IES Management College and Research Centre Availability: Items available for reference: Main Library: Not for loan (1)Collection, call number: Summer pro Sum-1527/PG-Ope/17-19/6661527. Log in to add tags Add to cart (remove)
	32.	No cover image available The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis by Aslam, Wajeeha Tariq, Ayesha Arif, Imtiaz Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 20, No 5/ 55511230JA4. Place hold Log in to add tags Add to cart (remove)
	33.	No cover image available A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer by Kant, Rishi Jaiswal, Deepak Mishra, Suyash Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 20, No 5/ 55511230JA0. Place hold Log in to add tags Add to cart (remove)

IES Management College And Research Centre

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Topics

Your search returned 33 results.