AN INVESTIGATION INTO SERVICE QUALITY-CUSTOMER LOYALTY RELATIONSHIP: THE MODERATING INFLUENCES SRIVASTAVA, MEDHA

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TextPublication details: CALCUTTA INDIAN INSTITUTE OF MANAGEMENT 8 MARCH 2014Description: 11-31 PAPERSubject(s):

In: Decision Vol 41

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Holdings
Item type	Current library	Call number	Vol info	Status	Notes	Date due	Barcode	Item holds
Journal Article	Main Library	VOL. 41, NO. 1/5552525JA2 (Browse shelf(Opens below))		Available	MARCH 2014		5552525JA2
Journals and Periodicals	Main Library On Display	Vol 41, No 1/5552525 (Browse shelf(Opens below))	Vol 41, No 1	Not for loan	MARCH 2014		5552525

Total holds: 0

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Previous	Vol. 41/ BV-164 Decision Vol 41	VOL. 41, NO. 1/5552525CSD NORTH DMC MEDICAL COLLEGE: INNOVATIVE PROJECT MANAGEMENT AND NEW PARADIGM OF DEVELOPMENT	VOL. 41, NO. 1/5552525JA1 POOR MANAGEMENT RESEARCH IN THE INDIA: FAULT LINE IN THE ACADEMIC BULWARK AND "WAYWARD" PRIORITIES	VOL. 41, NO. 1/5552525JA2 AN INVESTIGATION INTO SERVICE QUALITY-CUSTOMER LOYALTY RELATIONSHIP: THE MODERATING INFLUENCES	VOL. 41, NO. 1/5552525JA3 SUCCESSFUL IMPLEMENTATION OF QUALITY CIRCLES IN AN INDIAN MAHARATNA UNIT: THE DRIVING FACTORS	VOL. 41, NO. 1/5552525JA4 AN EMPIRICAL ANALYSIS OF MANAGERIAL AND NON-MANAGERIAL HRD CLIMATE PERCEPTIONS IN SBI AND KVB THROUGH INTERNAL AND EXTERNAL COMPARISON: A CASE STUDY CONDUCTED IN ANDHRA PRADESH	VOL. 41, NO. 1/5552525JA5 IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION	Next

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