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	1.	"IMPROVING CUSTOMER SATISFACTION, LOYALTY AND PROFIT:AN INTEGRATED MEASURMENT AND MANAGEMENT SYSTEM" by GUSTAFSSON ANDERS;JOHNSON MICHAEL D Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2000 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8342 / GUS / 7414. Place hold Log in to add tags Add to cart (remove)
	2.	No cover image available SUPERIOR CUSTOMER SERVICES:THE PROMPT APPROACH TO SUCCESS by BRYON LYNDA;QUINN MICHAEL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2006 Availability: Not available: Main Library: Checked out (1). Place hold Log in to add tags Add to cart (remove)
	3.	"THE BEST SERVICE IS NO SERVICE:HOW TO LIBERATE YOUR CUSTOMER SERVICES, KEEP THEM HAPPY, AND CONTROL COST" by DAVID JEFF;PRICE BILL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI JOSSEY BASS A WILY COMPANY 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8342 / DAV / 9576. Place hold Log in to add tags Add to cart (remove)
	4.	CUSTOMER SATISFACTION DELIGHT:THE SUCCESS IN 21ST CENTURY by DASTOOR B N Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI EXCEL BOOKS 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8342 / DAS / 11134. Place hold Log in to add tags Add to cart (remove)
	5.	ANALYSIS OF CUSTOMER SATISFACTION DATA : A COMPREHENSICE GUIDE TO MULTIVARIATE STATISTICAL ANALYSIS IN CUSTOMER SATISFACTION, LOYALTY AND SERVICE QUALITY RESEARCH by ALLEN, DEREK R ; RAO, T R Publication details: ASQ QUALITY PRESS 2010 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.8342/ ALL/RAO/ 17049. Place hold Log in to add tags Add to cart (remove)
	6.	QUALITY CUSTOMER SERVICE by MARTIN, WILLIAM Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW Edition: 5 Publication details: NEW DELHI VIVA BOOKS 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ MAR/ 17332. Place hold Log in to add tags Add to cart (remove)
	7.	THE INTENTION ECONOMY by SEARL, DOC Publication details: BOSTON HARVARD BUSINESS REVIEW PRESS 2012 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.8342/ SEA/ 17951. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	8.	THE APPLE EXPERIENCE by GALLO, CARMINE Publication details: NEW DELHI TATA MCGRAW-HILL EDUCATION PRIVATE LTD. 2012 Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ GAL/ 18544. Place hold Log in to add tags Add to cart (remove)
	9.	HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT Nigel Hill and Jim Alexander. by HILL, NIGEL ALEXANDER, JIM Edition: 3RD Publication details: ENGLAND GOWER 2000 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ NIG/ ALE/ 18493. Log in to add tags Add to cart (remove)
	10.	No cover image available PROBLEMS WITH DERIVED IMPORTANCE MEASURES IN BRAND STRATEGY AND CUSTOMER SATISFACTION STUDIES by KEVIN J. CLANCY, PAUL D. BERGER, PETER KRIEG Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 43, NO.1/555477JA1. Place hold Log in to add tags Add to cart (remove)
	11.	No cover image available INTER-SCALE ASSESSMENT & COMPARISON OF CUSTOMER LOYALTY IN BANKING INDUSTRY: AN EMPIRICAL STUDY RAI, ALOK KUMAR by RAI, ALOK KUMAR Material type: Text; Format: print ; Literary form: Not fiction Publication details: LUCKNOW INDIAN INSTITUTE OF MANAGEMENT JULY 2013 Availability: No items available. Log in to add tags Add to cart (remove)
	12.	No cover image available IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION GEORGE, AJIMON by GEORGE, AJIMON,: KUMAR, GIREESH G.S Material type: Text; Format: print ; Literary form: Not fiction Publication details: CALCUTTA INDIAN INSTITUTE OF MANAGEMENT 21 FEBRUARY 2014 In: Decision Vol 41 Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 41, NO. 1/5552525JA5. Place hold Log in to add tags Add to cart (remove)
	13.	No cover image available CUSTOMER SATISFACTION AND BUYING BEHAVIOR KAUL, ROHINI by KAUL, ROHINI Edition: M-12-24 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE FEBRUARY 2014 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MMS/MAR/2012-2014/4441442. Log in to add tags Add to cart (remove)
	14.	No cover image available CONCEPTUAL PAPER PROPOSING THE 'VISHVAS-VALLETI CONSUMER EMPOWERMENT MODEL' JADE, RADHIKA by JADE, RADHIKA: VALLETI, MURUGAIAH Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI MRS. SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., JANUARY 2014 In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: VOL.44, NO. 1/5552018JA1. Place hold Log in to add tags Add to cart (remove)
	15.	No cover image available A SUSTAINABLE MARKETING STRATEGY BASED ON CUSTOMER SATISFACTION: THE CASE OF DONGBU INSURANCE IN SOUTH KOREA KANG, SUNHEE by KANG, SUNHEE: KANG, BOHYEON Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., NOVEMBER 2014 In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: VOL.44, NO. 11/5553395JA1. Log in to add tags Add to cart (remove)
	16.	Instant repeat business : Instant success real results right now by Sugars, Bradley J Series: Instant success series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw Hill 2007 Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/ Sug/ 25253, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/ Sug/ 25254. Place hold Log in to add tags Add to cart (remove)
	17.	Improving Customer Satisfaction Loyalty And Profit An Integrated Measurements And Management System Johnson, Michael D. by Johnson, Michael D: Gustafsson, Anders Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (8)Collection, call number: 658.812/JOH/GUS/27256, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/JOH/GUS/27255. Place hold Log in to add tags Add to cart (remove)
	18.	No cover image available Achieving competitive superiority through service excellence and customer centric technologies by K. J. Somaiya Institute of Management Studies and Research 9th SIMRGlobal Marketing Conference Mumbai 6-January-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai K. J. Somaiya Institute of Management Studies and Research 2014 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: RM-280. Log in to add tags Add to cart (remove)
	19.	No cover image available A Study of Customer Satisfaction with Respect to Services of Mumbai Metro Shetty, Karthik by Shetty, Karthik Edition: PG-13-98 2013-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2015 Availability: Not available: Main Library: Ordered (1). Place hold Log in to add tags Add to cart (remove)
	20.	No cover image available A study on customer satisfaction towards HDFC Bank Yadnik, Gaurav by Yadnik, Gaurav Edition: M-13-56 2013-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2015 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MMS-Mar/2013-2015/4441760. Log in to add tags Add to cart (remove)
	21.	No cover image available Customer satisfaction and brand audit analysis More, Vishaka by More, Vishakha Edition: M-12-35 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-416/MMS-MAR/2012-2014/666416. Log in to add tags Add to cart (remove)
	22.	No cover image available Customer satisfaction survey, analysis recommendation of brand audit Yakshap, Bharti by Yakshap, Bharti Edition: PG-12-3 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-513/PG-MAR/2012-2014/666513. Log in to add tags Add to cart (remove)
	23.	No cover image available Study of customer satisfaction for bank of India Kadam, Madhura by Kadam, Madhura Edition: PG-12-24 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-521/PG-MAR/2012-2014/666521. Log in to add tags Add to cart (remove)
	24.	No cover image available Summarizing Factors of Customer Experience and Building a Structural Model Using Total Interpretive Structural Modelling Technology by Sharma,Meenakshi Material type: Text; Format: print ; Literary form: Not fiction In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 3/5556131JA14. Place hold Log in to add tags Add to cart (remove)
	25.	No cover image available Predicting Customers Recommendation from Co-creation of Value, Customization and Relational Value by Sahi, Gurjeet Kaur Sehgal, Sanjeewani Sharma, Rita Material type: Text; Format: print ; Literary form: Not fiction In: BANDOPADHYAY, TATHAGATA VIKALPA:THE JOURNAL OF DECISION MAKERS Online resources: Volume 42, Issue 1, March 2017 Availability: Items available for loan: Main Library (1)Collection, call number: Vol 42, No 1 / 5557174JA2. Place hold Log in to add tags Add to cart (remove)
	26.	No cover image available An analysis of the airline industry in India with reference to select domestic carriers and its impact on customer satisfation by Ganguli, Debarun Edition: M-15-16 2015-2017 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2017 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Project Re MMS-Mar/2015-2017/4442047. Log in to add tags Add to cart (remove)
	27.	No cover image available A study on customers satisfaction with respect to the services of mumbai metro by Bhan, Rizwan Edition: PG-15-64 2015-2017 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2017 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Project Re PG-Mar/2015-2017/4442146. Log in to add tags Add to cart (remove)
	28.	No cover image available The Relationship Between Employee Job Satisfaction, Perceived Customer Satisfaction, Service Quality, and Profitability in Luxury Hotels in Kuala Lumpur by Singh, Harcharanjit Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI PRABANDHAN Availability: Items available for loan: Main Library (1)Collection, call number: Vol 10, No 1/ 5556764JA2. Place hold Log in to add tags Add to cart (remove)
	29.	No cover image available A study of the level of satisfaction with the quality of services offered by stellar at IMRB international by Tiwari, Rahul Edition: M-14-61 2014-2016 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2015 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-916/MMS-Mar/2014-2016/666916. Log in to add tags Add to cart (remove)
	30.	No cover image available A study to identify market potential of Red Bull in corporate sector by Kulkarni, Pooja Edition: M-15-36 2015-2017 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-1081/MMS-Mar/2015-2017/6661081. Log in to add tags Add to cart (remove)
	31.	No cover image available The Relationship Between Retail Experience, Customer Satisfaction, and Behavioral Intention : Exploring the Consumer Shopping Behavior in Unorganized Retail Settings by Agarwal, Anuradha Singh, Maithili R. P Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 1/ 5558313JA1. Place hold Log in to add tags Add to cart (remove)
	32.	No cover image available Investigating the empirical relationship between service quality, trust, satisfaction, and Intention of Customers Purchasing Life Insurance Products by Panigrahi,Shrikant Krupasindhu Azizan, Noor Azlinna Khan, Muhammad Waris Ali Material type: Text; Format: print ; Literary form: Not fiction In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 48, No 1/ 5558313JA2. Place hold Log in to add tags Add to cart (remove)
	33.	No cover image available The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework by Hogreve, Jens Iseke, Anja Derfuss, Klaus Eller, Tönnjes Material type: Text; Format: print ; Literary form: Not fiction In: FRAZIER GARY L. JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 81, No 3/ 5557312JA3. Place hold Log in to add tags Add to cart (remove)
	34.	No cover image available Service Satisfaction–Market Share Relationships in Partnered Hybrid Offerings by Becerril-Arreola, Rafael Zhou, Chen Srinivasan,Raji Seldin,Daniel Material type: Text; Format: print ; Literary form: Not fiction In: FRAZIER GARY L. JOURNAL OF MARKETING Availability: Items available for loan: Main Library (1)Collection, call number: Vol 81, No 5/ 5557982JA6. Place hold Log in to add tags Add to cart (remove)
	35.	No cover image available Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict by Agnihotri, Raj Gabler,Colin B Itani, Omar S Jaramillo,Fernando Krush Michael T Material type: Text; Format: print ; Literary form: Not fiction In: AHREANE, MICHAEL JOURNAL OF PERSONAL SELLING AND SALES MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 37, No 1/ 5557313JA3. Place hold Log in to add tags Add to cart (remove)
	36.	No cover image available Connect within to connect outside: effect of salespeople's political skill on relationship performance by Kalra, Shish Agnihotri, Raj Chaker, Nawar N Singh, Rakesh K Das, Barttanu Kumar Material type: Text; Format: print ; Literary form: Not fiction In: AHREANE, MICHAEL JOURNAL OF PERSONAL SELLING AND SALES MANAGEMENT Availability: Items available for loan: Main Library (1)Collection, call number: Vol 37, No 4/ 5558343JA5. Place hold Log in to add tags Add to cart (remove)
	37.	No cover image available Developing and validating an instrument for measuring online service quality in the tourism sector by Sharma, Nitisha Material type: Text; Format: print ; Literary form: Not fiction In: MURTHY, E N MANAGEMENT RESEARCH Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 1/ 5558563JA3. Place hold Log in to add tags Add to cart (remove)
	38.	No cover image available Antecedents of Customer Loyalty in Banking Sector: A Mediational Study by Bhat, Suhail A Darzi, Mushtaq A Parrey, Shakir H Material type: Text; Format: print ; Literary form: Not fiction In: BANDOPADHYAY, TATHAGATA VIKALPA:THE JOURNAL OF DECISION MAKERS Availability: Items available for loan: Main Library (1)Collection, call number: Vol 43, Issue 2/ 5559128JA3. Place hold Log in to add tags Add to cart (remove)
	39.	No cover image available Comparative analysis of Indian aviation industry w.R.T customer satisfaction by Soham Bhuse Edition: M-16-8 Material type: Text Publication details: Mumbai IES Management College and Research Centre 43191 Availability: Items available for loan: Main Library (1)Collection, call number: Project Report -Finance MMS-Gen/16-18/4442415. Place hold Log in to add tags Add to cart (remove)
	40.	No cover image available A study on the consumer satisfaction towards fitness trackers among consumers in Mumbai by Liju Raju Edition: PG-16-100 Material type: Text Publication details: Mumbai IES Management College and Research Centre 43191 Availability: Items available for loan: Main Library (1)Collection, call number: Project Report -Finance PG-Mar/16-18/4442402. Place hold Log in to add tags Add to cart (remove)

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Your search returned 68 results.